FAQ | Mysite

Important info & etiquette

We are located at 2725 N Thatcher Ave in River Grove. We're on the first floor all the way in the back.
Look for "PS Yoga" on the entry keypad.
Parking: Public parking is located on the North Side of the building and across the alley in the River Grove lot.
All schedules and pricing can be found under the "Yoga & Meditation" or "Massage & Wellness" tabs on the menu bar.
If you don't see a class or appointment listed on the schedule, it's most likely that we are not offering them at the moment.
Please remove your shoes before entering the studio and keep your voices low.
You can manage all your bookings and payment methods by logging into MindBody.

frequently asked questions

Where are you located?

Our studio is currently under construction. All group yoga classes and appointments are held at 2725 N. Thatcher Ave. River Grove, IL
How to redeem gift cards?

1. Login or create an account on MindBody using the top-right button 2. Select the class/appointment you'd like to book 3. Select the "Gift Card" option at check-out 4. Enter your gift card number (you should receive an email with the details) If you need further assistance, please email gulia@psyogachicago.com.
Can I share my class passes and credits with a friend or a family member?

Absolutely. You can add a "Family Member" to share your class passes or credits with your friends and family. 1. Log into your MindBody account using the top-right button 2. Under "Profile," you should be able to add a family member 3. Check "Yes" under "Paid for by" 4. Go ahead and book any classes/appointments 5. Select the button with their name on to make a reservation on their behalf. They can also create their own MindBody account with the email address you entered and register for any classes/appointments they wish using your payment method.
Can I register a class/appointment for someone else?

Yes! 1. Log into your MindBody account using the top-right button 2. Select the class/appointment you wish you book 3. Check "Someone Else" and type in their full name Keep it mind that the person you registered for might not receive a confirmation email with class details. Please forward the confirmation email to them so that they're kept in the loop. You may also add them as "Family Member" to your account if you plan on sharing credits and class passes on a regular basis with them.
Can I pause my memberships?

Memberships can no longer be paused. Once a membership is canceled, it can be renewed but with current pricing options that are available at time of renewal.
My Groupon expired; what can I do?

You can still redeem your expired Groupon and convert them into credits you can use to book any classes or appointments. Simple email the original Groupon voucher to gulia@psyogachicago.com and we will be able to help you.
How to purchase a gift card?

1. Log in or create a MindBody account using the top-right button 2. Click "Online Store" on the menu bar 3. Select "Gift Cards" on the secondary menu 4. Select the amount and personalize the gift card 5. Check "Send recipient the gift card via email" if you want them to receive it electronically. You can also print out the gift card after completing the transaction. They can redeem the gift card using the card number.
How to redeem a Groupon voucher?

1. Login to your MindBody account using the top-right button 2. Create an account with the same email address you used to purchase the Groupon. 3. Your Groupon voucher should be applied automatically to your account. 4. Book your yoga class under "Classes" or a massage under "Appointments" If your voucher does not apply automatically, please email your voucher to gulia@psyogachicago.com.
My credit card was charged wrong amount.

We understand how frustrating it is to find unknown charges on your bank statement. Let's work together. Please email your name and the amount of the transation to gulia@psyogachicago.com.
I am new to yoga; what class should I take?

Our classes are designed for everybody. Our trained instructors will be able to accommodate students of all levels by providing modifications and props. As a new student, we encourage you to take explore various styles of yoga and always listen to your body. Our bodies are ever-changing no matter how advanced your yoga practice is. So, always keep an open mind and heart regardless of which class you decide on.
Do I have to register for class or do you accept walk-in?

We highly suggest registering before class so that we can make sure to reserve mat space for every student. Classes with no pre-registered students might also be cancelled.
How do I redeem my class passes or memberships?

First of all, thank you for choosing P.S. Yoga! To redeem your class passes and memberships, simply visit the "Schedule" page under "Yoga & Meditation." There, you can see what's available, sorted by date, and register for a class of your choice. You will be asked to sign into your MindBody account if you have not done so. Remember to sign in using the same email address you purchased your passes/memberships!
How to register for a class?

1. Go to "Schedule" under "Yoga & Meditation" 2. Find a class you want to attend and click "Register" 3. Sign in or create a MindBody account You will receive an email confirmation with the class details, including a Zoom link if you registered for a virtual class.
How should I prepare for my yoga class?

Wear something comfortable, tight-fitting clothing that allows you to move freely in class. Bring your own yoga mat and props (blocks, straps, blankets). Arrive at least 5 minutes early to settle in before the class starts.
Can I eat before my yoga class?

It's commonly recommended that you practice yoga on an empty stomach. We suggest refraining from eating for about 2 hours before class unless your medical professionals recommend otherwise.
Do you offer prenatal or yoga for pregnant women?

Yes! Even if you don’t see a prenatal class on the schedule, prenatal classes are available by appointment. Many of our teachers have experience supporting women through the phases of pregnancy, birthing and post-delivery with yoga. Please call the studio at 773.637.0560 or e-mail contact@psyogachicago.com for more information.
Do you offer private yoga lessons for individuals and groups?

Absolutely. Please call the studio at 773.637.0560 or e-mail contact@psyogachicago.com for more information.
What should I do if I am or might arrive late to class?

If you know that you will be late for class, please call 773.637.0560 or reply to the email confirmation you received when you registered for class. There is no guarantee that you will be able to join the class if you're late out of the respect of other students and our instructors.
What if I have to leave the class early?

That's no problem at all. Just let the teacher know prior to the start of the class and leave quietly. We suggest taking a 5-minute savasana, final resting pose, on your own before leaving.
How to cancel a class I registered for?

1. Log into your MindBody account using the button on the top-right corner 2. Click on "My Schedule" 3. Find the class you wish to cancel. If you cancelled the class at least an hour before the class starts, the credits used will be returned automatically to your account. If you cancelled after the class has started, you will be charged a $35 late fee but the credits will return to your account.
How to join a virtual class?

You should receive an email confirmation and a reminder with a Zoom link after you register. Simply click on that link and log into Zoom to join the virtual class. We are still new to the virtual yoga world so please allow a few minutes for potential technical challenges. Thanks for being patient with us.
Can I leave my mat at the studio?

Unfortunately, our actual studio space is under construction so we are not storing mats for now. Thank you for your understanding.
Are you having in-person classes?

Yes! All in-person group yoga classes are held at 3140 N 77th Ave, Elmwood, IL 60707.
How to book a massage session?

1. Go to "Appointments" under "Massage & Wellness" 2. Select the type of massages you want to book 3. Pick a time and date available You will receive an email confirmation with the appointment details.
What kind of massage is right for me?

We understand that massage and wellness can be slightly intimidating. We're here to help you decide which massage is best for you in order to achieve the results you desire. Option 1: Take a quick look at all the massages we offered and their benefits on the "Massage & Wellness" page Option 2: Take this quiz to find out what you need:
How should I prepare for my massage sessions?

Please fill out the Wellness Intake Form before the session. (The form is attached to your confirmation email as well.) Arrive 10-15 minutes before your session.
Can I eat before my massage appointment?

It's commonly recommended that you refrain from eating for about 2 hours before session unless your medical professionals recommend otherwise.
What should I do if I am or might arrive late to my appointment?

If you know that you will be late for your appointment, please call 773.637.0560 or reply to the email confirmation you received when you registered.
How to cancel a class or reschedule my appointment?

1. Log into your MindBody account using the button on the top-right corner 2. Click on "My Schedule" 3. Find the appointment you wish to cancel or reschedule. If you cancelled the appointment at least 24 hour prior, the credits used will be returned automatically to your account with no late fee. If you cancelled after appointment has started, you will be charged a $35 late fee but the credits will return to your account.
Do you offer couples massage?

Unfortunately, we only have single massage rooms available right now. Please subscribe to our newsletter to stay in the loop when new services are offered. Thank you!
Do you offer facial?

We currently do not offer facial services. However, we are expanding and we're on the lookout for gifted esthetician. If you know someone, please encourage them to apply on the "Join Our Team" page!
Do you have memberships or package options for massage?

We offer 10% off when you purchase 5 or more sessions. Please talk to your therapist if you would like to buy a package.

Need more help? Fill out the form.

If you can't find the answers to your questions using the FAQ above, please reach out to us directly. We are a small team of teachers and healers so please allow 24-48 hours before we respond to your request. We appreciate your understanding.